Delivery & Returns
When we have received clear payment items are posted within 2 working days. Please be aware if you order on a Thursday or Friday your order possibly will not leave until the Monday/Tuesday.
During the Christmas period of November and December items can take up to 5 working days to create. Once payment has cleared, please allow 10-15 working days for your item to reach you.
If for any reason there is a delay in manufacturing your product we will make you aware.
Delivery Costs: UK Mainland:
Total spend under £20 - delivery is £2.95
Total spend from £20 to £40 - delivery is £3.95
Total spend from £40 to £60 - delivery is £5.95
Total spend over £60 - £7.95
Delivery Costs: Europe:
Total spend under £20 - delivery is £6.95
Total spend from £20 to £40 - delivery is £7.95
Total spend from £40 to £60 - delivery is £9.95
Total spend over £60 - £11.95
In most cases your item will arrive within a few days from posting. However, please be aware Royal Mail's First Class Delivery Service can take up to 14 days if there are delays. Please make us aware after 7 days if you have not received your item. After 14 days we can take the matter further and send a replacement. Unfortunately we do not refund in these cases, a replacement of the exact same order will be sent.
Due to the nature of the personalised bespoke product we are unable to accept returns. However we will happily work with you to rectify any mistakes or issues you may have.