Delivery & Returns
When we have received clear payment our items have various production lead times which are stated below.
♥ Photo Album Books-2 working days production.
♥ Classic Photo Frames-Up to 2 working days production.
♥ Premium Photo Frames-Up to 2 working days production.
♥ Vintage Photo Frames-Up to 2 working days production.
♥ Keepsake Boxes- Up to 5 working days production.
♥ Bunting- Up to 5 working days production.
♥ Wooden Money Boxes- Up to 5 working days production.
♥ Cube Letter Blocks-Up to 5 working days production.
♥ Freestanding Shelf Sitters-Up to 10 working days.
♥ Wall Names-Up to 15 working days production.
♥ Freestanding Shelf Names-Up to 15 working days production
♥ Giant Wall Shapes - Up to 15 working days production.
Please be aware if you order on a Thursday or Friday your order possibly will not leave until the Monday/Tuesday.
During the Christmas period of November and December items can take up 5 working days longer to create for each category. Once payment has cleared, please allow 10-15 working days for your item to reach you.
If for any reason there is a delay in manufacturing your product we will make you aware.
Delivery Costs: UK Mainland:
FREE DELIVERY TO UK!
We do offer next day delivery for our 2 day production products this is £12.95 fully signed for and tracked and a express production by ourselves to 1 working day.
Delivery Costs: Europe:
Total spend under £20 - delivery is £6.95
Total spend from £20 to £40 - delivery is £7.95
Total spend from £40 to £60 - delivery is £9.95
Total spend over £60 - £11.95
In most cases your item will arrive within a few days from posting. However, please be aware Royal Mail's First Class Delivery Service can take up to 14 days if there are delays. Please make us aware after 7 days if you have not received your item. After 14 days we can take the matter further and send a replacement. Unfortunately we do not refund in these cases, a replacement of the exact same order will be sent.
Due to the nature of the personalised bespoke product we are unable to accept returns. However we will happily work with you to rectify any mistakes or issues you may have.