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FAQ

 

We would like a colour you don’t have advertised can you help?

Its likely we can we have endless shades of paint! Please specify in the personalised description box what you have in mind.

When are your office opening hours?

Monday-Thursday 8-5pm
Friday 8-12pm

When can I expect my item to leave?

We have various different lead times product dependant. You can find this information Here.

How do you post your items?

We use 1st class royal mail. In general the items arrive promptly next day however, from experience there are times that items are delayed for this reason please allow up to 7 days before contacting us. If after 14 days your item has not arrived we will open a case with royal mail.

SPECIAL DELIVERY SERVICE- We are proud to offer next day delivery using royal mail guaranteed by 1pm. We post your item the day after ordering to arrive the next wording day for example, order from us Monday lunch time we will post Tuesday to reach you by Wednesday by 1pm. 

 

Do you accept Credit cards?

We accept PayPal in which you can pay by credit and debit cards our checkout will guide you through this.

Can I return my item?

We are unable to accept returns due to being a personalised item, however if your item is faulty or in the unlikely event incorrect, we will work with you to resolve the matter as quickly as possible.